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Customer reviews of Bourne Valley Autos

At Bourne Valley Autos we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bourne Valley Autos

Bourne Valley Autos
5
4.9

Based on 137 customer reviews

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  • 5

    Great customer service!

    By VERITY S on 14 November 2020 | Verified purchase

    BVA were a pleasure to deal with. They helped us find the ideal family car and communicated well with us throughout the process. My car fits the brief and overall it was a good experience!


  • 5

    A refreshing straightforward and honest experience

    By MATT B on 12 November 2020 | Verified purchase

    I found the whole process of dealing with Bourne Valley Autos painless and straightforward. Communication was exactly as I wanted and they were informative and honest throughout the entire period.


  • 5

    The type of customer service you want

    By Kieth M on 28 September 2020 | Verified purchase

    BVA gave a friendly and helpful service, and did not drag out the process of buying a car soooo long, as some salesman like to do. The car we bought was exactly as advertised, and BVA answered our email queries fully and prompt

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Keith, it was a pleasure and a very smooth deal. Mark


  • 5

    Friendly Garage

    By GARETH S on 26 September 2020 | Verified purchase

    Friendly - honest and helpful I would recommend and would buy from them again having had horrible experiences with garages it was refreshing to deal with this one Gareth

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Gareth it took a little longer to get the Range Rover ready than we hoped but better to have it right my friend. mark


  • 5

    Recommended

    By MARK R on 26 September 2020 | Verified purchase

    The team were professional throughout and very helpful when demonstrating the vehicle. I was regularly updated on the vehicle. After sales was also fabulous with a follow up appointment made. I have already recommended the dealership to colleagues. Thank you Bourne Valley Autos.

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Mark, it was a pleasure to see someone so happy with there new Range Rover. And don"t worry we will sort that little light out for you. Mark


  • 5

    Upgraded my car

    By MIKE P on 22 September 2020 | Verified purchase

    Very good and very helpful and genuine also new what they were talking about

    Reply from Bourne Valley Autos on 23/09/20

    Thanks Mike, it was a pleasure to do business with you! Mark


  • 5

    Fantastic and accommodating - highly recommend

    By Katie K on 15 September 2020 | Verified purchase

    Bourne Valley Autos is amazing - I would highly recommend! I called and put a REFUNDABLE deposit down on a car on Monday morning, I wasn’t able to get to the showroom until after hours so they stayed open late for me and had all of my paperwork ready so that I could test drive and take the car away that night. Great service, very accommodating and friendly!

    Reply from Bourne Valley Autos on 16/09/20

    Thanks Katie, it is a great feeling when a customer drives away in there new car with a massive grin on there face! Especially with the roof down lol. Hope you have lots of fun with it. MARK


  • 5

    Excellent Service

    By PAUL W on 29 August 2020 | Verified purchase

    Amazing dealer, the car was perfect and the service was excellent. I recommend this place highly!

    Reply from Bourne Valley Autos on 16/09/20

    Thank you for the kind review Paul, it was a pleasure my friend ! MARK


  • 5

    A very helpful stress free garage.

    By jonathan J on 28 August 2020 | Verified purchase

    I went to look at a Range Rover and the standard of the cars on sale were incredible. The salesman was a genuine helpful person that did not pressure me in anyway. I will use them again also I will recommend them to anyone wishing to buy a new car.

    Reply from Bourne Valley Autos on 16/09/20

    Cheers Jon, it was a absolute please to deal with you and i will sort that window out bud. Mark


  • 5

    Excellent customer service

    By ROB M on 20 August 2020 | Verified purchase

    I have heard of people jumping through hoops, but this was a case of jumping through windows. A problem unlocking the door resulted in having climbing through the window to get in the office. Very friendly and helpful service.

    Reply from Bourne Valley Autos on 16/09/20

    HAHA I did jump through the window for you lol... 30yrs in the Motor trade and thats a first! Left my office keys at the MOT station for those wondering. MARK


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