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Customer reviews of Bourne Valley Autos

At Bourne Valley Autos we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bourne Valley Autos

Bourne Valley Autos

Based on 162 customer reviews

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  • 5

    After sales poor warrenty

    By Paul T on 04 January 2019 | Purchase not verified

    I acquired a vehicle a week before xmas. I in my own admission had failed to check over the car thoroughly , took home and 36hrs later notice tyre was flat. Took wheel off went to tyre place notice loads of grease inside wheel and tyre pumped up to find leak Tyre right off bulging and dangerous. Cv boot found to be holed and needed replacing Bourne valley honoured this. Next i decided to check over car and noticed mirror damaged and also passanger window switch not working. Made the call and told warranty does not cover labour ok , so you do cv boot but not swich or mirror cover. And told to go on ebay and get cheap abd do myself. The last time i checked i was not a qualified vehicle technician. I have since had a quote Coming in to replace mirror cover and switch £240.. The materials are £120 so labour £120. So what i am saying here is always check the car over as i did not properly if you can get a professional. And check small print on warranty labour not included

    Reply from Bourne Valley Autos on 26/01/19

    Hi Paul, Sorry to hear you had a puncture a couple days after buying the Audi but I can assure you it was not like that when it left us we would have noticed a flat tyre I promise you my friend. With reference the window switch I really did think it made more sense to pay £15 of eBay for a switch than £120 from a main dealer, especially on a 13 year old car. Anyway all sorted now and we wish you happy motoring from now onwards. Mark

  • 5

    Pleasant buying experience

    By Estelle H on 15 March 2018 | Purchase not verified

    I found dealing with Bourne Valley autos very easy they were very helpful and friendly but very professional first time I have dealt with buying a car instead of leaving it all to my husband. Very positive experience.

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