Customer reviews of Bourne Valley Autos

By PEDRO D on 14 August 2019 | Verified purchase

It was a pleasure to deal with Mark and his Team. I am very pleased with the service with 5 star comunication and willingness to ensure my car left in the the best possible order.

Reply from Bourne Valley Autos on 22/08/19

We aim to please Pedro!! Glad your happy with your Defender they are great fun !

By SCOTT C on 02 August 2019 | Verified purchase

Enthusiastic and very helpful, professional and conscientious. Great experience. Very helpful on site and could not do enough

Reply from Bourne Valley Autos on 22/08/19

Thanks Scott, great to have a deal with you ! OWE and thanks for the beers!!

By SARAH M on 18 July 2019 | Verified purchase

Mark was really supportive when we decided to trade up our previous car from him!

Reply from Bourne Valley Autos on 19/07/19

Thank you Sarah and thank you for your repeat business. Mark

By CLAIRE S on 16 July 2019 | Verified purchase

Very friendly and helpful throughout the sales process. Unfortunately I noticed a small issue the day after purchasing our vehicle. M ensured the vehicle was seen by a mechanic and fixed within 24 hours. I would definitely recommend this company Many thanks

Reply from Bourne Valley Autos on 19/07/19

Thank you for your kind review Clare and sorry about the hic up with the car. All good now I hope. Mark

By Elizabeth W on 10 July 2019 | Verified purchase

We purchased a car from Mr Gates some years ago and found him to be genuine and honest. The car was an excellent purchase and we still run it as a second car now. Having been disappointed visiting some other traders recently, we returned to Bourne Valley as a trusted business, looking for a car for our son. The cars here are clearly well maintained models both cosmetically and mechanically with good history. Mr Gates goes out of his way to accommodate and we are so far happy with the new purchase. Buying a second hand car can always seem a gamble but would definitely recommend Bourne Valley as a first port of call, also knowing that any issues will be resolved under the initial 3 month warranty.

Reply from Bourne Valley Autos on 19/07/19

Thank you for your kind words Elizabeth AND your repeat business, it means a lot to us. Mark

By MATTHEW A on 08 July 2019 | Verified purchase

Bourne valley autos were great, friendly chap not over sales based and he actually took a fair amount of time to answer all of questions and didn’t seem to be rushed. Excellent service and would use again .... Matt

Reply from Bourne Valley Autos on 19/07/19

Cheers Matt ! Is that car 5 from us now ? Great customer to have and we hope you keep coming back my friend ! Mark

By LORD DAVID J on 05 July 2019 | Verified purchase

Can’t recommend this company highly enough. Very friendly, helpful, no pressure selling. Excellent communication and reassurance when I needed it. 1st class service from beginning to end. Many thanks

Reply from Bourne Valley Autos on 19/07/19

Thanks for you kind words, not sure I have sold a "LORD" a car before! I am going up in the word lol Mark

By Keith P on 26 June 2019 | Verified purchase

Fantastic service from start to finish from mark and his team when buying my 4x4 nothing was to much hassle I highly recommend bourne Valley autos

Reply from Bourne Valley Autos on 26/06/19

Cheers Keith, Its great to have you as a customer and hope the 4X4 does what it was bought for. Glad to here the Mrs likes it to..... pwew!! Mark

By LINDA E on 17 June 2019 | Verified purchase

Great service. Have been looking for a particular car. Bourne Valley Autos sent video of this model. Brilliant communication from start to completing purchase.

Reply from Bourne Valley Autos on 26/06/19

Hi Lin, Thanks for your custom once again !! Not sure if that's the second or third you have bought from us. I have to confess it was more luck than my hard work that you asked for that particular car the day I got offered one LOL But its lovely when it all fall into place like that, thanks once again. Mark

By KEN H on 17 June 2019 | Verified purchase

Over the years I have bought several cars from Bourne Valley and always had an excellent service so when I was looking for something a little special I had no hesitations in calling Mark. I had my heart set on a Bentley Continental and called Mark to see if he could help. He really came up trumps this time finding me exactly what I wanted and within my budget. The car is simply stunning, fully valeted and even better than he said it was. I am now the proud owner of a beautiful car! If you are a little nervous about buying a used car then you are quite right to be. There are many unscrupulous people out there who will take your money and forget you. Be reassured, Mark at Bourne Valley is not one of them. He truly believes a customer is for life! Once you have gone to Bourne Valley, you won't go anywhere else !!

Reply from Bourne Valley Autos on 17/06/19

WOW Thank you Ken, that's possibly the best review I have ever had, I am both flattered and proud of that. It has been a total pleasure to have you as a customer. Mark