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Customer reviews of Bourne Valley Autos

At Bourne Valley Autos we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bourne Valley Autos

Bourne Valley Autos
5
4.9

Based on 155 customer reviews

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  • 5

    Hassle free Car collection

    By DAMON F on 22 January 2021 | Verified purchase

    Manager/owner was a character i got on with straight from the start. Trusted him and bought the car without even seeing it Gave me keys as soon as I arrived ! Great car salesman Great customer service all round

    Reply from Bourne Valley Autos on 26/03/21

    Thanks Damon, I have been called worse lol. Stay safe and see you soon Mark


  • 5

    Trust, Commitment and perfect execution

    By CARSTEN K on 08 January 2021 | Verified purchase

    Living in Singapore and in times of global pandemic, I had to buy a car without the option of face to face interaction. The commitment and experience brought forward by Bourne Valley Auto during this transaction helped to establish trust and resulted in a flawless experience. As this car was bound for export they assisted in all necessary activities / paperwork to get it to the doc on time. Overall it was a pleasant experience dealing with them and i can only highly recommend them for their service and attention to detail. 1A!

    Reply from Bourne Valley Autos on 26/03/21

    I have to say it's the first car I have sold and shipped out to Singapore but all seems to of gone well and so glad your ¿ Mark


  • 5

    Excellent service and professional transaction

    By JOHN B on 29 December 2020 | Verified purchase

    I bought a Land Rover Defender from Bourne Valley Autos (BVA) as a surprise for my wife. The service and communication from the owner was excellent and the surprise made it quite a challenging transaction. I could not have asked for a better experience and I will genuinely use BVA again in future. I had a near miss with a fraudulent seller on a different platform and was totally reassured by the professionalism of this purchase! Thanks BVA, you and your team deserve significant praise!

    Reply from Bourne Valley Autos on 22/03/21

    Thanks John, it was a absolute pleasure to do business with you. Mark


  • 5

    Need a new car !! Visit these guys

    By STUART T on 14 December 2020 | Verified purchase

    Great buying experience friendly service quick & efficient sorted me right out very helpful . They sorted tax there & then for me so I was able to start my motoring straight away I would highly recommend this garage for all your motoring needs next time I need a vechcile I know where I am going first Thank you cheers stu 👍👍👍

    Reply from Bourne Valley Autos on 15/12/20

    Thanks for your kind words Stu, it means a lot to us. It was a pleasure to meet you! Mark


  • 5

    Great customer service!

    By VERITY S on 14 November 2020 | Verified purchase

    BVA were a pleasure to deal with. They helped us find the ideal family car and communicated well with us throughout the process. My car fits the brief and overall it was a good experience!

    Reply from Bourne Valley Autos on 15/12/20

    Thank you Verity, it was a pleasure to meet you and your lovely family! Mark


  • 5

    A refreshing straightforward and honest experience

    By MATT B on 12 November 2020 | Verified purchase

    I found the whole process of dealing with Bourne Valley Autos painless and straightforward. Communication was exactly as I wanted and they were informative and honest throughout the entire period.

    Reply from Bourne Valley Autos on 15/12/20

    Cheers Matt, i really enjoyed dealing with you, and the banter was top draw ! Mark


  • 5

    The type of customer service you want

    By Kieth M on 28 September 2020 | Verified purchase

    BVA gave a friendly and helpful service, and did not drag out the process of buying a car soooo long, as some salesman like to do. The car we bought was exactly as advertised, and BVA answered our email queries fully and prompt

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Keith, it was a pleasure and a very smooth deal. Mark


  • 5

    Friendly Garage

    By GARETH S on 26 September 2020 | Verified purchase

    Friendly - honest and helpful I would recommend and would buy from them again having had horrible experiences with garages it was refreshing to deal with this one Gareth

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Gareth it took a little longer to get the Range Rover ready than we hoped but better to have it right my friend. mark


  • 5

    Recommended

    By MARK R on 26 September 2020 | Verified purchase

    The team were professional throughout and very helpful when demonstrating the vehicle. I was regularly updated on the vehicle. After sales was also fabulous with a follow up appointment made. I have already recommended the dealership to colleagues. Thank you Bourne Valley Autos.

    Reply from Bourne Valley Autos on 06/10/20

    Thank you Mark, it was a pleasure to see someone so happy with there new Range Rover. And don"t worry we will sort that little light out for you. Mark


  • 5

    Upgraded my car

    By MIKE P on 22 September 2020 | Verified purchase

    Very good and very helpful and genuine also new what they were talking about

    Reply from Bourne Valley Autos on 23/09/20

    Thanks Mike, it was a pleasure to do business with you! Mark